How to transform and refloat a company by leading from purpose
Hubert Joly, former CEO of Best Buy and the architect of the American company's dramatic turnaround, presents his personal guide to achieving extraordinary results by putting people and purpose at the heart of the business.
What does "The Heart of Business" teach us?
In 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed when Joly and his team made the company one of the nation's employers of choice, dramatically increased customer satisfaction and dramatically increased Best Buy's stock price. They also succeeded in making Best Buy a leader in sustainability and innovation. At The Heart of Business o The heart of businessJoly shares the philosophy behind Best Buy's resurgence: pursue a noble purpose, put people at the centre of the business, create an environment where all employees can grow and treat profit as an outcome, not the goal.
This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate and how we lead. In this book, Joly shares memorable stories, lessons and practical advice, all drawn from his own personal transformation from a hard-nosed McKinsey consultant to a leader who believes in human magic.
The Heart of Business o The heart of business is a guide for leaders willing to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism and contribute to a sustainable future.